Terms & Conditions

About this store

These Terms apply to purchases and use of the website operated by [Insert registered business legal name]. Before launch, fill in the registered legal name, KRA PIN, registration number, county permit number, support contacts, and business location placeholders on this page.

By placing an order, you confirm that the information you provide is accurate and that you are legally able to enter into a purchase agreement.

Orders and availability

Product listings, pricing, and availability can change without notice. Adding an item to cart does not reserve it permanently.

An order is only treated as confirmed after the store receives the order details and, where required, payment confirmation from the payment provider.

• The store may decline, cancel, or limit an order where stock is unavailable, pricing is clearly wrong, fraud checks fail, or delivery cannot be completed.
• Customers should review items, quantities, delivery details, and total charges before paying.

Pricing, payments, and fees

Displayed prices should be reviewed together with delivery charges and any clearly disclosed extra charges before payment.

Payment methods may include M-Pesa or other supported providers. Payment processing is handled through third-party providers subject to their own terms and availability.

• The store should not mark an order as paid unless payment confirmation is actually received.
• If payment is delayed, reversed, disputed, or not confirmed, order fulfillment may be paused until the issue is resolved.

Delivery, collection, and risk

Delivery timelines are estimates only unless the store clearly commits to a specific timeline in writing.

Risk and responsibility for an order may change based on whether the item is collected in person, delivered to a pickup point, or sent to a doorstep destination.

Returns, refunds, and cancellations

Returns, refunds, replacements, and cancellations are handled according to the Refund Policy, the nature of the goods, delivery status, payment status, and applicable law.

Do not promise universal no-refund or instant-refund treatment unless your lawyer confirms it is appropriate for the products and circumstances involved.

Website content, intellectual property, and acceptable use

Website text, branding, layout, store graphics, and original content belong to the store or its licensors unless stated otherwise.

Product images, brand names, and brand assets belong to their respective owners, manufacturers, distributors, or authorized sellers where applicable.

• Users, vendors, and staff must only upload product images, descriptions, brand names, and other content they own or are authorized to use.
• You may not copy, scrape, reproduce, resell, republish, or distribute site content without permission except where the law clearly allows it.
• Third-party tools, fonts, icons, images, and software packages used by the site remain subject to their own licenses and terms.
• The store may remove allegedly infringing or unlawful content without prior notice.

Liability, service changes, and governing issues

This store should avoid broad promises about uninterrupted access, exact stock, exact delivery times, or always-error-free service.

Applicable consumer protection, tax, data protection, and e-commerce obligations should be confirmed for your operations in Kenya and any other jurisdictions you serve.