Privacy Policy

What data may be collected

Depending on how a customer uses the store, the store may collect name, phone number, email address, delivery address, order details, payment references, customer support messages, and basic device or browser data.

The site may also use cookies or similar technologies for essential site functions and, if enabled later, analytics, marketing, or preference features.

Why the data is used

• To process orders, payments, delivery, collection, returns, and customer support.
• To prevent fraud, abuse, failed payments, duplicate orders, and other security issues.
• To keep required business, legal, tax, accounting, and audit records.
• To improve store operations, troubleshooting, performance, and customer experience.

Who data may be shared with

Customer data may be shared only as needed with payment providers, delivery or logistics partners, hosting providers, database providers, communications tools, and analytics providers where applicable.

Each provider may process information under its own legal terms, privacy terms, and security obligations.

Customer rights and choices

Subject to applicable law, customers may request access to their personal information, correction of inaccurate information, deletion where appropriate, or object to or withdraw from certain processing where permitted.

Privacy requests should be directed to [Insert privacy contact email] once that contact address has been finalized.

Retention and security

The store should keep personal information only for as long as reasonably needed for orders, support, legal and accounting records, disputes, fraud prevention, and security.

The store should use reasonable technical and organizational measures to protect personal information, while avoiding guarantees that no system can honestly promise.

International and legal considerations

If data is processed through third-party systems outside Kenya, the store should document the providers used and confirm any required safeguards with legal counsel.

This page is a launch-ready placeholder and not formal legal advice. Your final policy wording should be reviewed for your products, delivery model, taxes, and Kenyan legal obligations. Policies may vary depending on product type, delivery status, payment status, and applicable law.