Shipping Policy

Delivery coverage and methods

The store may support store pickup, pickup stations, doorstep delivery, or other methods shown at checkout.

Delivery availability may depend on stock location, destination, courier coverage, and successful payment confirmation.

Delivery timing

Delivery or collection timelines shown at checkout are estimates unless the store clearly states otherwise.

Delays can happen because of traffic, weather, high order volume, courier issues, stock transfer timing, or failed payment confirmation.

Charges and failed delivery attempts

• Delivery charges should be shown before payment and may vary by method or location.
• If a delivery fails because customer contact details, address details, or availability are wrong or incomplete, extra delivery charges may apply if clearly disclosed.
• Pickup orders may be cancelled or returned to inventory if they are not collected within a reasonable, clearly communicated period.

Address accuracy and inspections

Customers are responsible for reviewing names, phone numbers, pickup choices, and delivery details before payment.

Where possible, customers should inspect the order at collection or as soon as reasonably possible after delivery and report issues promptly.

Exceptions and legal review

Some goods, locations, or delivery partners may require special rules, including partial deliveries, split shipments, or delivery restrictions.

This page is a launch-ready placeholder and not formal legal advice. Your final policy wording should be reviewed for your products, delivery model, taxes, and Kenyan legal obligations. Policies may vary depending on product type, delivery status, payment status, and applicable law.